[vc_row][vc_column][vc_column_text]Due to the nature of our product ALL SALES ARE FINAL. For health and hygiene purpose we cannot accept the return of used Weave Scratchers. The Weave Scratcher is a durable product and cannot be easily broken, however we will exchange any charm that is received damaged or broken. You must state your claim within 48 hours from the date you received your order along with a picture of the broken charm to info@weavescratcher.com.

Customer Satisfaction

WS Products is fully committed to ensuring customer satisfaction. Customer satisfaction is our #1 priority. We work very hard to get you your package in the delivery time of your confirmed order, we are not responsible for incorrect shipping address, refused delivery, late shipments due to increment weather, holidays, natural disasters, or carrier delays. NO REFUNDS WILL BE ISSUED FOR INCORRECT ADDRESSES AT CHECKOUT, REFUSED OR ABANDONED SHIPMENTS.

We apologize for any inconvenience and Thank you for understanding. We appreciate all of our customers and look forward to serving you.

For all shipping inquiries please contact info@weavescratcher.com.[/vc_column_text][/vc_column][/vc_row]